Quality Assurance

Our Service

QUALITY ASSURANCE EVALUATION TOOL

Optimize performance and take Your Quality Assurance to the Next Level

When it comes to delivering top-notch SOLUTIONS and services, consistent quality is key. Our QA tool helps businesses like yours streamline processes, improve team performance, and boost customer satisfaction—all in one easy-to-use platform. Say goodbye to complex spreadsheets and scattered reviews – with everything in one place, you can focus on driving real improvement and customer satisfaction.

Feature Highlights

Customizable Scoring & Questionnaires
Real-Time Reporting & Analytics
Team Collaboration Made Simple
Automated Quality Monitorin
In-Depth Audit Trails
Integrates with Your Tools
Mobile-Friendly
Secure & Compliant

CORE FUNCTIONALITIES AT A GLANCE

Quality Assurance & Scorecards

Design flexible scorecards to evaluate customer interactions across multiple channels.

Coaching & Feedback

Identify coaching opportunities and provide targeted feedback to improve agent performance.

Analytics & Reporting

Gain actionable insights with real-time analytics, dashboards, and trend analysis.

Customer & Employee Engagement

Track agent performance, improve training, and enhance the customer experience.

Compliance & Risk Management

Ensure adherence to industry regulations and internal quality standards.

Integrations & Automation

Seamlessly connect with CRM, ticketing systems, and other business tools for a unified workflow.

Integrations & Automations: Powering Seamless Workflows

Enables effortless integration with the tools you already use—creating a connected ecosystem where data flows freely, and quality assurance becomes a natural part of your operations. From CRMs to analytics platforms, the QA system adapts to your workflow and supercharges your QA process.

Key integration capabilities include:

CRM Systems
Ticketing & Helpdesk Software
Contact Center & Voice Platforms
Business Intelligence & Reporting Tools
HR & Learning Management Systems
Report Scheduling & Auto-Distribution

SUBSCRIPTION

Find the right fit—from foundational QA to full-scale operations.

Base Plan

Custom Scorecards
Integration Hub
Calibration Tools
Interactive Dashboards
Compliance Tools
Data Export Access
Advanced Reporting

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Advanced Plan

All features in Base Plan plus
CCaaS Integration
Single Sign-On (SSO) Support
Peer & Self Reviews
BPO Multi-Tenant Setup
Enterprise SLA Coverage
BI Features Add-on
Dedicated Account Manager