GENERAL FAQs
We deploy technological enterprise solutions designed to improve business efficiency, drive productivity, and build customer loyalty.
To request a demo, simply fill out the Demo form, and a member of our sales team will reach out to guide you through the next steps.
Yes, we provide comprehensive customer support that can be tailored to your preferred timing, no matter your timezone.
We serve organizations across various industries, including e-commerce,
traditional banking, fintech, gaming, healthcare, FMCG, technology,education, retail, real estate, logistics, loan agencies, and more.
Yes, we offer customizable solutions to meet your unique business needs. We provide flexible plans designed to accommodate different
operational requirements.
Absolutely. All our solutions are API-driven and support seamless integration with any other API-enabled systems for a unified operation.
Our pricing is flexible and customized based on your preferred solution and business needs. You can find detailed pricing models under each solution or contact our team for a personalized quote.
FAQs
It’s a unified platform that allows your business to manage customer interactions across multiple channels such as voice, email, chat, sms, social
media, and messaging apps — all from one place.
The AI automates routine responses, routes inquiries to the appropriate agents, and provides real-time insights to improve agent performance and customer satisfaction.
Absolutely. It’s scalable and can be tailored to fit both small and large
businesses.
A SIP Trunk is a virtual phone line that enables you to make and receive calls over the internet instead of using traditional phone lines.
Yes, we can deploy with your existing SIP Trunk, allowing you to retain your business numbers.
While it is possible to deploy with your SIM card number, we generally do not recommend it. This limits the functionality, which is not ideal for using a contact center solution.
It provides secure, real-time messaging for both team collaboration and customer engagement through various messaging platforms.
Yes, it’s a part of our Omni Channel Contact Center solution.
Yes, chatbots and autoresponders can be configured to handle common inquiries and provide instant support.
Yes, our instant messaging solution is standalone and can be integrated with
your existing contact center solution.
It monitors and assesses customer interactions to ensure compliance,
identify training needs, and maintain service quality.
The tool provides scoring, coaching recommendations, and analytics to help
agents improve and maintain high service standards.
Yes, you can tailor the evaluation metrics to match your organization’s specific goals and standards.
The solution includes analytics, reporting, and automated scoring using AI to evaluate interactions more efficiently.
Yes. Surveys can be customised to suit the purpose of the feedback being collected and the needs of the organisation.
Yes. Post-interaction surveys can be used to collect customer feedback after a customer service interaction
Yes. The Survey Solution supports customer experience measurements such as CSAT and NPS.
Yes. Survey information can be monitored through dashboards and reports to help businesses understand customer feedback.
A Knowledge Base is a centralized platform that helps businesses organize, manage, and provide easy access to important information.
Maxin’s Knowledge Base Solution helps businesses organize and manage their information in one place, making it easier for teams and customers to find the information they need.
It can improve access to information, reduce repetitive enquiries, support faster responses, and help teams provide more consistent customer service.
A Knowledge Base can contain frequently asked questions, product and service information, guides, procedures, policies, troubleshooting information, and other business resources.
Contact Maxin to discuss your business requirements and learn how the Knowledge Base Solution can support your organization.
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