Give your customers better service. Maxin Solutions Quality Assurance software helps you check calls and chats, find what needs work, and help your team improve. See how your team is doing, all in one place.
Simple Scorecards and Checklists
Easy team feedback
Automatic Quality Checks
A Clear History of Reviews
Works with Your Other Tools
Easy to Use on Mobile
Safe and Secure Data
Use simple scorecards to review calls, chats, and other customer conversations.
See where team members need help. Give clear tips so they can do better.
Keep customer details in view during conversations.
Track team progress, support training, and help customers have a better experience.
Check that your team follows company rules and quality standards
Link your customer records and support tools to make daily work easier.
Maxin Solutions Quality Assurance works with tools your team already uses. Link customer records, support tickets, call tools, and reports. This helps your team find what it needs and save time.
Tools and tasks you can connect:
Works with Your Other Tools
Helpdesk and Support Tickets
Phone and Contact Center Tools
Reports and Data Tools
HR and Staff Training Tools
HR and Staff Training Tools
Find a plan that fits your team. Ask us for a quote when you are ready.
Everything in the Base Plan, plus:
Tell us what your business needs and our team will contact you to discuss the right Quality Assurance solution for your organisation.
Our Service
Design flexible scorecards to evaluate customer interactions across multiple channels.
Identify coaching opportunities and provide targeted feedback to improve agent performance.
Gain actionable insights with real-time analytics, dashboards, and trend analysis.
Track agent performance, improve training, and enhance the customer experience.
Ensure adherence to industry regulations and internal quality standards.
Seamlessly connect with CRM, ticketing systems, and other business tools for a unified workflow.
Custom Scorecards
Integration Hub
Calibration Tools
Interactive Dashboards
Compliance Tools
Data Export Access
Advanced Reporting
All features in Base Plan plus
CCaaS Integration
Single Sign-On (SSO) Support
Peer & Self Reviews
BPO Multi-Tenant Setup
Enterprise SLA Coverage
BI Features Add-on
Dedicated Account Manager
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