Get Quote

Product by Industries

OUR PROJECTS

Possibilities Meets Technology

Healthcare & Insurance

Transforming healthcare and policyholder support with faster, smarter service.

Client Example: Avon Healthcare Limited, commonly known as Avon HMO, a leading Health Maintenance Organization (HMO) in Nigeria

Challenge: Patients and policyholders were experiencing long wait times, fragmented data access, and slow responses to claims or coverage inquiries.

Solution Highlights:

  • Instant Customer Recognition: Matching incoming calls to customer profiles in real time via secure API integration.
  • Effortless Dependent Management: Displaying all dependents tied to a policy on one screen, enabling quicker responses for family coverage inquiries.
  • 360° Omnichannel Dashboard: Giving agents visibility across calls, emails, and chats without switching tools.

Key Outcomes:

  • Reducing patient wait times.
  • Delivering faster, more accurate policy support.
  • Improving customer experience with personalized service.
  • Strengthening performance and service quality.

E-commerce & Retail

Delivering seamless shopping experiences through smarter customer support.

Client Example: Popular e-commerce marketplaces, beauty retailers, wholesale marketplaces, consumer electronics platforms.

Challenge: Ecommerce stores & Retailers are struggling with order inquiries, delivery complaints, and delayed responses during peak shopping periods.

Solution Highlights:

  • Omnichannel Support: Integrating phone, email, live chat, and chatbots with CRM/ERP systems (Salesforce, SAP Hybris, MuleSoft).
  • Customized IVR & Call-Back Service: Allowing customers to self-navigate and request callbacks to reduce waiting time.
  • Post-Sale Surveys: Gathering feedback after purchases to improve repeat business.
  • Automated Ticketing: Opening tickets with full customer context for faster resolution by agents.
  • Scalable Cloud Setup: Expanding support capacity instantly during peak sales seasons.

Key Outcomes:

  • Reducing ticket resolution time by 60%.
  • Increasing repeat purchases through improved service.
  • Maintaining operational continuity with 24/7 support availability.
  • Streamlining post-purchase engagement to strengthen brand loyalty.

Energy & Utility

Powering efficient customer service for critical services.

Client Example: Electricity distribution companies, solar providers, and energy retailers.

Challenge: Energy providers are facing high complaint backlogs, fragmented communication tools, and delayed issue resolution.

Solution Highlights:

  • Cloud Contact Center: Centralizing all customer interactions for electricity and utility service providers.
  • WhatsApp Business Integration: Enabling customers to log service complaints and get real-time updates.
  • Dedicated Contact Environment: Managing all service requests in one unified platform.
  • NPS/CSAT Tracking: Continuously measuring service gaps and customer satisfaction.
  • Process Automation: Automating meter complaints, outage notifications, and service updates to save operator time.

Key Outcomes:

  • Cutting down complaint backlogs by half.
  • Providing faster and more accurate responses to customers.
  • Improving communication between service and sales departments.
  • Freeing up staff to focus on high-value problem-solving.

Banking & Financial Services

Driving financial trust with secure, responsive customer engagement.

Client Example: Commercial banks, Microfinance banks, loan recovery agencies, digital lending platforms.

Challenge: Financial institutions are dealing with high call abandonment rates, poor repayment follow-ups, and lack of real-time performance tracking.

Solution Highlights:

  • Omnichannel Collections Outreach: Following up with customers across voice, WhatsApp, email, and outbound dialers from a single interface.
  • Automated Loan Reminders: Sending timely reminders and notifications for repayment deadlines.
  • Interactive Voice Response (IVR): Enabling customers to check loan balances, repayment dates, or connect with agents instantly.
  • Real-Time Performance Dashboards: Allowing managers to monitor agent efficiency, repayment progress, and compliance.
  • Cloud Deployment: Ensuring 24/7 availability of the contact center with 99.9% uptime.

Key Outcomes:

  • Increasing successful debt recoveries by improving follow-up rates.
  • Reducing missed repayment calls.
  • Improving accountability and compliance among agents.
  • Enhancing customer trust with faster resolution and accurate updates.

Government & Public Services

Empowering public institutions to serve citizens with efficiency and transparency.

Client Example: National agencies, state departments, and public service hotlines.

Challenge: Governments are facing long queues for services, fragmented communication channels, and slow issue escalation.

Solution Highlights:

  • Video Channel Support: Enabling citizens to resolve complex requests (e.g., identity verification) through secure video calls.
  • Unified Contact System: Consolidating phone, chat, email, and WhatsApp into one secure citizen engagement platform.
  • Multi-Location Deployment: Running the same system across multiple agencies or offices with centralized oversight.
  • Automated Escalations: Routing urgent cases directly to the right department to cut down bottlenecks.
  • Performance Monitoring: Giving supervisors tools to track response times and citizen satisfaction.

Key Outcomes:

  • Reducing queues and delays in citizen services.
  • Ensuring smoother multi-agency coordination.
  • Improving trust with transparent and faster responses.
  • Enabling consistent service delivery nationwide.

Travel & Hospitality

Enhancing guest experiences with connected, responsive service.

Client Example: Travel agencies, Hotels and Resorts.

Challenge: Guest services are becoming fragmented across phone, email, and messaging apps, leading to slower responses and missed feedback opportunities.

Solution Highlights:

  • Unified Guest Contact System: Connecting calls, WhatsApp, and email into a single platform for smooth service.
  • Customized IVR: Allowing guests to book, confirm, or amend reservations without waiting for an agent.
  • CSAT Surveys: Collecting real-time feedback after check-in, check-out, or service interactions.
  • Cross-Department Visibility: Enabling front desk, housekeeping, and reservations teams to coordinate guest needs instantly.
  • Cloud Scalability: Ensuring uninterrupted service for global bookings and high tourist seasons.

Key Outcomes:

  • Increasing guest satisfaction scores.
  • Coordinating services more efficiently across departments.
  • Delivering faster resolutions to booking and service inquiries.

Building stronger guest loyalty through consistent, personalized interactions.

Media & Marketing

Optimizing client engagement with reliable communication workflows.

Client Example: Digital advertising agencies, media production houses.

Challenge: Agencies are experiencing inconsistent client communication, delayed reporting, and lack of centralized client service tools.

Solution Highlights:

  • Cloud Helpdesk Setup: Providing clients with a single support portal for inquiries and requests.
  • Automated Ticket Tracking: Logging all client communications with real-time progress visibility.
  • Omnichannel Campaign Support: Managing email, phone, and chat communications within the same system.
  • Report Automation: Delivering performance reports and updates directly to clients without manual delays.
  • Feedback Integration: Capturing client insights to refine campaigns and service quality.

Key Outcomes:

  • Streamlining client communication and support workflows.
  • Increasing client retention through timely reporting.
  • Boosting campaign efficiency with faster approvals and updates.
  • Delivering more consistent, transparent client experiences.

Real Estate

Elevating property experiences with fast, personal client support .

Client Example: Estate agencies, Real estate developers and Property management firms.

Challenge: Unanswered or delayed responses due to manual follow-ups, inconsistent communication with prospects, and limited visibility into agent performance and lead conversion in real time.

Solution Highlights:

  • Omnichannel Lead Response: Agents are engaging inquiries across phone, WhatsApp, and email from a unified dashboard, ensuring no lead falls through the cracks.
  • Automated Appointment Scheduling & Reminders: Viewings are being scheduled automatically, with clients receiving confirmation and reminder messages to reduce no-shows.
  • Integrated Property Information Display: When a client contacts support, agent sees property status, pricing, and availability from the CRM/ERP immediately via API integration.
  • Self-Service Option via IVR or Chatbot: Clients are able to get property availability or schedule viewings without needing human intervention.
  • Real-Time Analytics & Dashboards: Managers are monitoring agent response times, lead conversion percentage, and average time to follow up, using dashboard views.

Key Outcomes:

  • Shortening response times to property inquiries.
  • Increasing the number of booked viewings through timely follow-ups.
  • Improving lead conversion rates and reducing empty viewings.
  • Enhancing customer satisfaction with consistent, transparent communication.

Gaming

Building trust and engagement with always-on player support.

Client Example: Mobile gaming startups, online multiplayer platforms.

Challenge: Gaming companies are struggling with slow response to player complaints, fraud disputes, and gameplay issues.

Solution Highlights:

  • 24/7 Live Chat & Email Support: Giving players instant access to support for technical or fraud-related issues.
  • Fraud Escalation Channels: Routing reports of suspicious activity directly to specialized fraud teams.
  • In-Game Integration: Embedding chat support within the gaming interface for real-time assistance.
  • Quality Audits: Monitoring support accuracy to ensure fair dispute resolution.
  • Community Feedback Loops: Gathering player insights to refine updates and new features.

Key Outcomes:

  • Improving player trust with faster resolution of fraud complaints.
  • Increasing engagement by offering real-time help inside games.
  • Enhancing community satisfaction with transparent updates.
  • Strengthening brand reputation in competitive gaming markets.

Get Started

Let's build the future together

Get Started
Contact Us

We are a dedicated team of tech enthusiasts, passionate about helping businesses grow through practical, intelligent, and reliable solutions.

Facebook Twitter Youtube Linkedin

Contact Us

Quicklinks

Menu

Support

Copyright © 2025 Maxin Solutions

Privacy Policy
Terms & Services