At Maxin Solutions, we are committed to protecting personal information and respecting the privacy of everyone who interacts with our business, website, and services.

We provide technology solutions that help organisations improve customer communication, engagement, and operational efficiency. Our services include contact centre solutions, omnichannel engagement, enterprise SIP trunking, quality assurance, survey solutions, instant messaging, and related technology services.

As part of our operations, we may collect, use, access, store, or otherwise process personal information when responding to enquiries, managing prospective business relationships, and communicating with individuals interested in our services.

This Privacy Policy explains what personal information we collect, how we use and protect it, when we may share it, and the rights individuals have regarding their information.

We are committed to handling personal information responsibly, transparently, and in accordance with the Nigeria Data Protection Act 2023 and other applicable data protection laws.

This policy applies to our website, www.maxinsolutions.com, and related business enquiries and pre-contract communications. It does not cover the processing of customer information under contracted service arrangements, which is addressed through the relevant contractual documentation.

This Privacy Policy applies to personal information relating to:

• Visitors to our website.
• Individuals who contact us or request information about our solutions.
• Prospective business customers.
• Representatives of organisations considering our solutions.
• Individuals who communicate with our sales team or make enquiries about our services.
• Individuals who subscribe to our newsletters or other business communications.

Our responsibilities depend on the circumstances in which personal information is collected and processed.

When we determine why and how personal information is processed, we act as a Data Controller.

Our responsibilities are determined by the nature of the processing activities and applicable data protection laws.

The information we collect depends on how individuals interact with our website and business.

We may collect personal information through several channels.

Website Enquiries: When you complete a contact form, request a quotation, or submit an enquiry through our website.

Direct Communications: When you contact us by email, telephone, messaging platforms, or other communication channels.

Business Engagements: When we conduct discovery sessions, product demonstrations, sales discussions, or other pre-contract interactions.

Technology Partners: When authorised technology partners or service providers share relevant business contact information with us for legitimate purposes.

Website Technologies: Through cookies and similar technologies used to support website functionality and monitor performance, where applicable.

We aim to collect only the information reasonably necessary for the relevant purpose.

We use personal information for legitimate and clearly defined business purposes.

We process personal information only where an appropriate lawful basis applies.

Depending on the circumstances, we may rely on:

Consent: Where you have given valid consent for a specific processing activity.

Contractual Necessity: Where processing is necessary to take steps you have requested before entering into a contract.

Legal Obligation: Where processing is necessary to comply with applicable laws or regulatory requirements.

Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Other Applicable Lawful Grounds: Where another lawful basis is available under relevant data protection legislation.

Where we rely on consent, you may withdraw it at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We do not sell personal information.

We may share relevant personal information where necessary to support our website, respond to enquiries, conduct legitimate business activities, or comply with applicable legal requirements.

Our business activities may involve technology providers, business partners, or service platforms located outside Nigeria.

Depending on the services involved, personal information collected through our website or business enquiries may be accessed, stored, or processed in another country.

Where international transfers occur, we take steps to ensure that they comply with applicable data protection requirements.

These steps may include assessing the protections available in the destination country and implementing appropriate contractual, technical, or organisational safeguards.

Where required, we rely on recognised transfer mechanisms or other lawful grounds permitted under applicable data protection laws.

We recognise the importance of protecting personal information against unauthorised access, disclosure, alteration, loss, misuse, and destruction.

We are committed to maintaining appropriate technical and organisational safeguards based on the nature of the information processed and the risks associated with the relevant activities.

Depending on the circumstances, these safeguards may include:

• Access restrictions and user authentication.
• Confidentiality obligations for authorised personnel.
• Secure website configuration and maintenance.
• Protection of business communication and information systems.
• Security monitoring and incident management.
• Appropriate backup and recovery arrangements.
• Periodic assessment of security risks.
• Responsible information-handling practices.

Although we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

We therefore recognise the importance of continually assessing and managing information security risks.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or processed, subject to applicable legal, regulatory, and contractual requirements.

Retention periods may depend on:

• The nature and purpose of the information.
• The duration of a prospective business relationship.
• Applicable legal and regulatory obligations.
• Legitimate operational requirements.
• The need to resolve disputes or establish, exercise, or defend legal claims.

When personal information is no longer required, we take appropriate steps to delete, anonymise, or otherwise dispose of it securely.

We recognise that personal data breaches may create risks to individuals and organisations.

Where a suspected or confirmed personal data breach occurs, we take appropriate steps to assess, contain, investigate, and address the incident.

Where required by applicable law, we notify the relevant regulatory authority and affected individuals within the prescribed timelines.

We also take appropriate steps to identify the causes of incidents and reduce the likelihood of similar occurrences.

Under the Nigeria Data Protection Act 2023 and other applicable data protection laws, you may have rights concerning your personal information.

Subject to applicable legal conditions and limitations, these may include:

Right to Information: You have the right to receive information about how your personal information is collected and processed.

Right of Access: You may request confirmation of whether we process your personal information and obtain access to relevant information.

Right to Rectification: You may request correction of inaccurate or incomplete personal information.

Right to Erasure: You may request deletion of personal information where the applicable legal conditions are satisfied.

Right to Restrict Processing: You may request that certain processing activities be restricted in circumstances recognised by law.

Right to Object: You may object to certain processing activities, including processing for direct marketing purposes.

Right to Data Portability: Where applicable, you may request to receive your personal information in an appropriate format or have it transferred to another controller.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent.

Rights Relating to Automated Decision-Making: You may have rights concerning decisions based solely on automated processing, including profiling, where applicable.

Right to Lodge a Complaint: You may raise concerns with the Nigeria Data Protection Commission or another competent data protection authority.

Our website may use cookies and similar technologies to support website functionality, improve user experience, and understand website performance.

Cookies are small files that websites may store on your device.

Depending on the technologies implemented, cookies may include:

Essential Cookies: Necessary for the website to function correctly.

Analytics Cookies: Used to understand website traffic and visitor interactions.

Functional Cookies: Used to remember preferences and support additional website features.

Marketing Cookies: Used, where applicable, to support relevant marketing and advertising activities.

Where consent is legally required for non-essential cookies, we seek appropriate consent before using them.

You may also manage cookies through your browser settings and any cookie preference controls made available on our website.

Disabling certain cookies may affect some website features.

Our website and business communications are primarily intended for organisations and individuals engaging with us in a professional or business capacity.

We do not intentionally collect personal information directly from children through our website for marketing purposes.

Where we become aware that personal information has been collected or processed unlawfully through our website, we take appropriate steps in accordance with our legal obligations.

Our website may contain links to websites, applications, or services operated by third parties.

These external platforms may have their own privacy policies and information-handling practices.

We do not control the privacy practices of independent third-party websites.

We encourage you to review the privacy policies of external websites before providing personal information.

We may update this Privacy Policy periodically to reflect changes in our website, business operations, legal requirements, or data protection practices.

When updates are made, we will publish the revised policy on our website with an updated revision date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing changes that materially affect the processing of personal information.

We encourage you to review this policy periodically.

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of personal information, please contact us using the details below.

For enquiries relating to data protection, please indicate the nature of your request so we can direct it to the appropriate person or team.