Terms of Service
1. Introduction
Welcome to Maxin Solutions.
These Terms of Service (“Terms”) explain the conditions that apply when you access our website, explore our solutions, request information or engage with the technology services we provide.
At Maxin Solutions, we help businesses improve customer communication, strengthen customer experiences and streamline operations through technology.
By accessing or using our website, you agree to comply with these Terms and applicable laws. If you do not agree with these Terms, please discontinue your use of our website.
When you engage us for a particular product or service, additional conditions may apply through an accepted quotation, service agreement, software licence, subscription arrangement or other contractual documentation.
Where those conditions conflict with these general Terms, the specific agreement will take precedence in relation to the services it covers.
2. Our Products and Services
We provide technology solutions and related professional services designed to support business communication, customer engagement and operational efficiency.
Our offerings include:
- Contact centre and omnichannel communication solutions
- Enterprise voice and SIP trunking services
- Artificial intelligence and customer service automation
- Quality assurance and customer experience solutions
- Customer feedback and survey solutions
- Software integration, deployment and technical support
- Other business technology solutions made available through our website
The features, availability, licensing requirements and pricing of our solutions may vary depending on your business needs, selected plan, technical environment and applicable third-party providers.
We make reasonable efforts to keep our website information accurate and up to date. However, general product descriptions, illustrations and service information are provided for guidance and do not constitute a binding commitment to deliver particular features or performance levels.
3. Website Access and Acceptable Use
We want everyone who visits our website or uses our services to have a safe and reliable experience.
By using our website, you agree to act lawfully, responsibly and in a manner that does not interfere with our operations or the rights of others.
You must not:
Use our website or services for fraudulent, unlawful or misleading activities.
Attempt to gain unauthorised access to our systems, networks or customer information.
Introduce viruses, malicious software or other harmful technologies.
Interfere with the security, functionality or availability of our website.
Use our solutions to distribute unlawful, abusive or unauthorised communications.
Reproduce or commercially exploit protected website content without permission.
Violate applicable intellectual property, privacy, telecommunications or data protection laws.
We may restrict access to our website where reasonably necessary to protect our systems, users or business operations.
Any restrictions affecting services you have purchased or subscribed to will be handled in accordance with your applicable service agreement and relevant laws.
4. Service Enquiries, Quotations and Agreements
You can contact us through our website or other official communication channels to request product information, demonstrations, consultations or quotations.
Submitting an enquiry, completing a website form or requesting a demonstration does not automatically create a contractual relationship between you and us.
Before providing a service, we may need to understand your business requirements, assess your technical environment and agree on appropriate commercial and implementation arrangements.
Our quotations and proposals may include specific validity periods, licensing conditions, technical requirements and payment terms.
A binding service engagement begins when the relevant parties accept an authorised quotation, service agreement, purchase order or another recognised contractual arrangement.
We ask that you provide accurate information about your requirements so we can recommend and deliver solutions that meet your needs.
5. Service-Specific Requirements and Compliance
Different technology solutions may have additional technical, operational, licensing or regulatory requirements.
When you use our services, you agree to comply with the conditions applicable to your selected solutions.
Depending on the services you use, these requirements may include:
Software and Technology Licensing
Some solutions incorporate software, infrastructure or services provided by our technology partners or other third parties. You may be required to comply with their licensing agreements, subscription conditions, usage restrictions and acceptable use policies.
Telecommunications Compliance
Where your services involve enterprise voice, SIP trunking or other regulated telecommunications activities, you must comply with applicable laws and regulatory requirements, including relevant directives issued by the Nigerian Communications Commission (NCC).
This may include providing accurate Know Your Customer (KYC) documentation, maintaining current registration information and preventing fraudulent or unauthorised use.
Artificial Intelligence and Automation
Where your services include AI-powered tools or automated systems, you are responsible for using them lawfully and maintaining appropriate human oversight.
Automated outputs may occasionally be inaccurate or incomplete. You should review information or recommendations before relying on them for decisions that could significantly affect individuals or business operations.
System Integration and Infrastructure
Some solutions require compatible software, network connectivity, hosting environments or integration with existing business systems.
You are responsible for maintaining the infrastructure and permissions assigned to you under your service agreement.
Customer Communications and Data Processing
If you use our solutions to communicate with customers, record interactions, collect feedback or process personal information, you must ensure that these activities comply with applicable laws, including relevant privacy, data protection and telecommunications requirements.
We will communicate additional requirements where they are relevant to your selected solutions.
Specific technical commitments, licensing conditions and regulatory responsibilities will be governed by your applicable service agreement and relevant laws.
6. Software Licensing and Intellectual Property
Unless we expressly agree otherwise in writing, purchasing or subscribing to our solutions does not transfer ownership of the underlying software, source code, trademarks or intellectual property to you.
You receive only the access or usage rights provided under the applicable licensing or service agreement.
Software, platforms and other technologies belonging to third-party providers remain the property of their respective owners.
The original content on our website, including our branding, text, graphics, designs and other materials, belongs to us or is used under appropriate licence.
You may access our website content for legitimate informational and business evaluation purposes.
However, you may not reproduce, distribute, modify or commercially exploit protected materials without our prior written permission, except where permitted by law.
If we develop customised software, integrations or other project deliverables for you, the ownership and usage rights will be determined by your applicable service agreement.
7. Your Responsibilities as a Customer
To help us deliver and support your chosen solutions effectively, we rely on you to provide accurate information and maintain appropriate operational safeguards.
Depending on the services you use, you may be responsible for:
Providing complete and accurate business and technical information.
Maintaining compatible systems, infrastructure and internet connectivity.
Protecting your account credentials and managing authorised user access.
Obtaining necessary permissions for software integrations and data processing.
Ensuring that your employees and authorised users comply with applicable service conditions.
Informing us promptly about suspected security incidents or unauthorised access.
Maintaining appropriate backups of your business information where required.
Complying with applicable legal and regulatory requirements.
You must not use our solutions in ways that compromise the security, availability or integrity of our systems, those of our partners or other users.
Your specific responsibilities for implementation, infrastructure management and technical support will be defined in your service agreement.
9. Customer Data, Confidentiality and Security
During consultations, implementation, integration or technical support, you may share business information, system configurations, customer records or other confidential materials with us.
We handle confidential information in accordance with applicable agreements, legal requirements and our data protection obligations.
You retain your rights in the business data you provide, subject to applicable contractual arrangements and third-party rights.
Where we require access to your systems or information, that access should be limited to what is reasonably necessary to deliver the agreed services.
We expect both parties to maintain appropriate safeguards against unauthorised access, disclosure or misuse of confidential information.
When your service engagement ends, the retention, return or deletion of your data will be handled according to your applicable agreement, relevant legal requirements and data retention obligations.
If we have entered into a separate confidentiality or data processing agreement with you, its provisions will continue to apply.
10. Pricing, Payments and Subscriptions
Our pricing depends on the solutions you select, your licensing requirements, subscription period, implementation scope and any additional services you request.
We will communicate applicable charges, payment schedules, taxes and other commercial conditions through quotations, invoices or service agreements.
By accepting a paid service arrangement, you agree to meet the payment obligations specified in that agreement.
Subscription renewals, upgrades, downgrades, cancellations and refunds will be handled according to your applicable commercial and licensing terms.
Unless we expressly state otherwise, pricing information displayed on our website is provided for general guidance and does not constitute a binding offer.
Where payments remain outstanding, we may take appropriate action in accordance with your agreement and applicable law.
11. Service Availability, Maintenance and Support
We work to provide reliable technology solutions and responsive technical support.
However, service availability may occasionally be affected by circumstances such as:
Scheduled maintenance or system upgrades
Internet and telecommunications disruptions
Hosting or infrastructure failures
Third-party software and platform interruptions
Security incidents or events beyond our reasonable control
Where appropriate and practicable, we will make reasonable efforts to communicate planned maintenance or significant service interruptions.
Any specific commitments relating to uptime, technical support, response times or service availability will be outlined in your service agreement or service level agreement.
While we aim to minimise disruptions, we cannot guarantee that every product or service will operate without interruption or technical errors.
12. Service Suspension and Termination
We may suspend, restrict or terminate access to contracted services where permitted by your agreement or required by applicable law.
This may occur where there is:
A material violation of applicable service terms.
Fraudulent, unlawful or unauthorised use of our services.
Failure to meet agreed payment obligations.
A serious threat to system security or service integrity.
Non-compliance with mandatory regulatory requirements.
Where required by law or your agreement, we will provide appropriate notice and an opportunity to resolve the issue.
If you wish to cancel or terminate a service, the applicable subscription, licensing or service agreement will explain the relevant procedures and conditions.
Termination does not automatically remove outstanding payment obligations or responsibilities that are intended to continue after the agreement ends.
Any arrangements for returning, deleting or transferring your data will be handled according to the applicable agreement and legal requirements.
13. Website Information and Disclaimers
We make reasonable efforts to ensure that the information on our website is accurate, relevant and up to date.
However, product descriptions, technical specifications and other materials may occasionally contain errors, omissions or outdated information.
We provide website information for general guidance. It should not replace an agreed quotation, technical specification or service contract.
To the extent permitted by applicable law, we do not guarantee that our website will always be available, secure or free from technical errors.
Nothing in these Terms removes rights or protections that cannot lawfully be excluded.
14. Limitation of Liability
We take reasonable steps to maintain our website and deliver our services responsibly.
However, to the extent permitted by applicable law, we will not be liable for indirect, incidental, special or consequential losses arising solely from your use of, or inability to access, our public website.
These may include business interruption, lost opportunities or loss of anticipated profits where such exclusions are legally permitted.
We will not be responsible for failures caused solely by circumstances outside our reasonable control, except where an applicable agreement or law provides otherwise.
Our liability relating to paid services, software licensing, implementation, data processing or technical support will be determined by your applicable service agreement and relevant law.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded or restricted.
15. Third-Party Websites and External Resources
Our website may contain links to external websites, applications or services operated by third parties.
We provide these links for your convenience and to help you access additional information.
However, we do not control the content, availability, security practices or privacy policies of external websites.
When you access third-party resources, their respective terms and policies may apply.
We encourage you to review those terms before sharing personal information or using external services.
16. Changes to These Terms
We may update these Terms periodically to reflect changes in our website, services, business operations or applicable legal requirements.
When we make changes, we will publish the revised version on our website and update the relevant date.
Your continued use of our website after updated Terms take effect constitutes acceptance of those changes to the extent permitted by law.
If a change affects an existing customer agreement, the applicable contractual provisions and legal notification requirements will govern.
We encourage you to review this page periodically to stay informed.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Federal Republic of Nigeria.
If you have a concern or dispute relating to these Terms, we encourage you to contact us first olve theso we can work towards an amicable resolution.
Where we are unable to res matter through good-faith discussions, the dispute may be referred to a court of competent jurisdiction in Nigeria.
If your dispute relates to a separate service agreement, the dispute resolution provisions in that agreement will apply.
Nothing in these Terms prevents you or us from exercising rights or remedies available under applicable law.
18. Contact Us
If you have questions about these Terms of Service, our business practices or any of the technology solutions we provide, we’re here to help.
You can reach us through the following channels:
Maxin Solutions
Office Address: 5 Alhaji Tokan Street, Alaka Estate, Surulere, Lagos, Nigeria.
Telephone: 02018888200
WhatsApp: +234 911 876 4172
Email: info@maxinsolutions.com
Website: www.maxinsolutions.com
You can also contact us through the enquiry form on our website.
