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Core functionalities at a glance

AI SOLUTIONS

  • 24/7 intelligent chat/voice bots
  • Fully autonomous bots that handle interactions end-to-end
  • Real-time support for both customers and agents
  • Trained using your data for personalization
FINAL AI WEBSITE DESIGN

QUALITY ANALYSIS

  • Accurate call transcription across any language or accent
  • Real-time sentiment analysis of customer emotion (positive, neutral, negative)
  • Post-call insights on agent tone and interaction quality
  • Trained using your data for personalization
MS QA Dashboard with Features

AUTOMATIC OUTBOUND DIALER

  • Four dial modes for different outreach speeds
  • Reduces wait time, maximizes agent talk time
  • Game-changer for teams handling high-volume calls
  • Tailored campaign execution across industries
Brown Futuristic Dialer Infographic - Enlarged

IVR DESIGNER

  • Drag-and-drop, no coding skills needed
  • Build intelligent IVRs and auto-attendants
  • Route calls or enable seamless self-service
  • Compatible with AI tools
Futuristic IVR Designer (4)

CRM INTEGRATION

  • Centralized, easy-to-access customer data
  • Smart contact list and interaction tracking
  • Enables personalized communication at scale
  • 360° customer visibility across systems
CRM Integration Modern Design (1) (1)

REAL-TIME MONITORING & ANALYSIS

  • Live dashboards and fully customizable reports
  • Monitor agent activity and key call metrics
  • Scalable insights that grow with your business
  • In-depth data that drives better decisions
futuristic_desktop_dashboard (4) (1)

SCRIPTING TOOL

  • Structured, guided conversation flows
  • Ensures consistency, confidence, and compliance
  • Ideal for sales, surveys, and onboarding sessions
  • In-depth data that drives better decisions
Scripting_Tool_-_Smaller_Maxin_Solutions-transformed

CONTACT MANAGER

  • Full customer journey across all channels
  • Map engagement and track every touchpoint
  • Context-rich support and outbound campaign insights
  • Effortless Navigation & Filtering
Contact Manager Benefits Futuristic Design

TRIGGERS & AUTOMATION

  • Set auto-actions based on calls, behavior, or time
  • Reduces manual effort and repetitive tasks
  • Streamlines operations and boosts efficiency
  • Supports triggers across all communication channels
Contact Center Automation - Headset Center (1) (1)

LIVE CALL ASSIST

  • Modes: Silent Listening, Coaching, Direct Intervention
  • Real-time supervisor support during live calls
  • Key for quality control and quick issue resolution
  • Hands-on learning by new agents
Maxin Solution's live assist

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