GENERAL FAQs
We deploy technological enterprise solutions designed to improve business efficiency, drive productivity, and build customer loyalty.
To request a demo, simply fill out the Contact Us form, and a member of our sales team will reach out to guide you through the next steps.
Yes, we provide comprehensive customer support that can be tailored to your preferred timing, no matter your timezone.
We serve organizations across various industries, including e-commerce,
traditional banking, fintech, gaming, healthcare, FMCG, technology,education, retail, real estate, logistics, loan agencies, and more.
Yes, we offer customizable solutions to meet your unique business needs. We provide flexible plans designed to accommodate different
operational requirements.
Absolutely. All our solutions are API-driven and support seamless integration with any other API-enabled systems for a unified operation.
Our pricing is flexible and customized based on your preferred solution and business needs. You can find detailed pricing models under each solution or contact our team for a personalized quote.
FAQs
It’s a unified platform that allows your business to manage customer interactions across multiple channels such as voice, email, chat, sms, social
media, and messaging apps — all from one place.
The AI automates routine responses, routes inquiries to the appropriate agents, and provides real-time insights to improve agent performance and customer satisfaction.
Absolutely. It’s scalable and can be tailored to fit both small and large
businesses.
A SIP Trunk is a virtual phone line that enables you to make and receive calls over the internet instead of using traditional phone lines.
Yes, we can deploy with your existing SIP Trunk, allowing you to retain your business numbers.
While it is possible to deploy with your SIM card number, we generally do not recommend it. This limits the functionality, which is not ideal for using a contact center solution.
It provides secure, real-time messaging for both team collaboration and customer engagement through various messaging platforms.
Yes, it’s a part of our Omni Channel Contact Center solution.
Yes, chatbots and autoresponders can be configured to handle common inquiries and provide instant support.
Yes, our instant messaging solution is standalone and can be integrated with
your existing contact center solution.
It monitors and assesses customer interactions to ensure compliance,
identify training needs, and maintain service quality.
The tool provides scoring, coaching recommendations, and analytics to help
agents improve and maintain high service standards.
Yes, you can tailor the evaluation metrics to match your organization’s specific goals and standards.
The solution includes analytics, reporting, and automated scoring using AI to evaluate interactions more efficiently.
It enables you to create and send customized surveys to gather feedback from customers about their experiences.
Yes, results are compiled in real-time and presented in real-time dashboards to help inform your business decisions.
You can send post-interaction surveys, customer satisfaction (CSAT) surveys,
Net Promoter Score (NPS), and more.
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