Track and review all call activities with detailed logs and history.
Voice
Seamless realtime communication for every customer interaction.
Staff Management
Configure agents, phones, users and queues etc.
Smart Call Routing
Automatically route calls using predefined rules and strategies.
Trunk Setup for VoIP
Integrate your VoIP provider for seamless incoming and outgoing calls.
Auto/Manual Recording
Record calls automatically or manually in .wav or .gsm formats.
Call Transfers
Easily transfer calls using blind, attended, or warm transfers.
Live Call Monitoring
Listen to, download, and review recordings for quality assurance.
Whisper & Barge-In
Track performance with built-in or custom reports.
Call Logs & History
Reports & Analysis
Monitor live calls discreetly and step in for two-way or three-way communication when necessary.
Effortless and organized customer interaction with efficient workflows.
Smart Email Routing
Direct incoming emails to the right queues, agents, or workflows with options for auto-replies and closing tickets.
Preconfigured Replies
Reply faster with ready-to-use answers for common queries.
Internal Notes
Share important details within the team by adding notes to interactions.
Email Tagging
Group interactions by tags for easy tracking and organization.
Closure Provisions
Label closed interactions to keep the team updated.
Team Collaboration
See who’s handling an email ticket in real time and connect with teammates via internal chat.
Message Preview
View the latest message without opening the interaction.
Activity Monitoring
Supervisors can keep track of ongoing activities and adjust configurations when needed.
Reports & Analysis
Track performance with built-in or custom reports.
Webchat
Real-time support, right from your website.
Instant Website Support
Enable customers to connect with your team instantly while browsing your website.
Predefined Replies
Respond quickly with preset answers to frequent questions.
Live Visitor Info
View visitor details, including name, email, and the webpage they’re on.
Chat History Tracking
Access previous interactions to maintain conversation continuity.
Seamless Customer Experience
Ensure smooth, personalized and effective support from start to finish.
Reports & Analysis
Track chat performance and service quality with built-in or custom reports.
SMS
Boost Engagement with Our Integrated SMS Channel
Intelligent SMS Routing
Automatically routes incoming SMS messages to the right agents/teams.
Auto Replies
Preconfigured replies for common inquiries.
Channel Switching
Seamless switch between SMS, voice, email, chat and all communication modules.
Scheduled Messages
Automate reminders, confirmations, and follow-ups.
Templates & Quick Replies
Save and use predefined SMS templates for frequently sent messages.
Seamless Provider Integration
Access to connect effortlessly with multiple SMS providers.
Engage Customers on their Favorite Messaging App.
Unified Workspace
Manage all WhatsApp interactions in one interface.
Instant Message Access
Retrieve past messages and shared files effortlessly.
Full Chat History
Store all conversations securely in the Contact Manager.
24-Hour Session Window
Keep chats active within the standard session limit.
Quick Replies & Emojis
Use quick replies, emojis, and file sharing for engagement.
Easy Chat Management
Track, manage, and close conversations with ease.
Videos
Discover how to bring your customers closer
Real-Time Video Support
Provide face-to-face help that builds trust and resolves issues faster – perfect for troubleshooting, consultations, or onboarding.
Omnichannel Integration
Connect video with voice, chat, and email so agents can assist customers without switching between platforms.
Secure Video Recording
Record, store, and review video sessions to ensure quality, compliance, and easy playback when needed.
Screen Sharing
Guide customers visually and simplify complex issues with step-by-step on-screen assistance.
Faster Issue Resolution
Deliver quicker, clearer, and more personalized support that leaves a lasting impression.
Socials
Connect, Respond, and Support Across All Social Channels.
All-in-One Interface
Centralize social media interactions into one easy-to-manage platform.
Auto Replies
Instantly reply to common inquiries, reducing response time.
Multi-Platform Support
Engage customers on all major social platforms.
Efficient Escalations
Seamlessly transfer to live agents when necessary for personalized support.