INTRODUCTION
Maxin Solutions is committed to protecting the privacy and security of personal data. We are a global provider of contact center software and technology solutions.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.maxinsolutions.com or when we process information as part of providing our software platform to our business customers.
Please read this privacy policy carefully. By accessing or using our Site or services, you agree to be bound by the terms described herein.
DEFINITIONS AND LEGAL FRAMEWORK
This policy adheres to the standards of major international data protection regulations, including but not limited to the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
Personal Data: Any information relating to an identified or identifiable natural person.
Controller: The entity that determines the purposes and means of processing personal data.
Processor: The entity that processes personal data on behalf of the controller.
Customer: The business or organization that purchases or subscribes to our contact center software.
End-User: The individual whose data is processed by our Customers using our software (e.g., a customer of a bank that uses Maxin Solutions’ software to manage their calls).
DATA WE COLLECT (TWO DISTINCT CATEGORIES)
We distinguish between data collected from Website Visitors and data processed within our software for our Customers.
A. Information Collected from Website Visitors
If you visit our Site to inquire about our software solutions, we may collect:
Contact Data: Name, email address, phone number, job title, and company name.
Technical Data: IP address, browser type, operating system, and browsing behavior on our Site via cookies.
B. Information Processed on Behalf of Our Customers (Software Data)
As a provider of contact center software, we act as a “Data Processor” for our Customers (who are the “Data Controllers”). Our Customers use our platform to manage their own communications. The data they input into our system is controlled entirely by them and may include:
Identity Data: Full name, date of birth, government-issued ID numbers.
Contact Data: Personal addresses, email addresses, telephone numbers.
Financial Data: Credit card numbers, bank account details, transaction history.
Special Categories of Data: Depending on the Customer’s industry, this may include health information or biometric data for voice authentication, where explicit consent has been obtained by the Customer.
Communications Metadata: Records of calls, chat transcripts, email correspondence, and IVR selections processed through our platform. Note: Calls may be recorded by our Customers using our software features.
Our Role: We only process this data to provide, maintain, and improve our software services. We do not control what data our Customers put into the system or how they use it.
HOW WE USE YOUR INFORMATION
We use personal data for the following legitimate business purposes:
To Provide Our Software Services: Hosting data, facilitating call routing, storing recordings, and delivering analytics to our Customers.
Software Maintenance & Improvement: Troubleshooting bugs, ensuring platform stability, and analyzing usage patterns to improve features.
Security: Detecting and preventing fraud, unauthorized access, and ensuring the security of our infrastructure.
Customer Support: If you are a representative of one of our Customers, we use your data to respond to technical support inquiries.
Business Development: If you are a potential Customer visiting our Site, we use your data to respond to inquiries and send information about our solutions.
SHARING AND DISCLOSURE
We do not sell, rent, or trade your personal information. However, we may share information in the following specific contexts:
Our Customers (The Data Controllers): All data entered into the software belongs to our Customer. We only process it according to their instructions. If you are an End-User, your data is controlled by the organization you contacted (our Customer).
Sub-Processors (Vendors): We may engage trusted third-party vendors to assist in operating our software (e.g., cloud computing providers like AWS or Azure, database hosting, IT security). These vendors are contractually bound by strict data processing agreements.
Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
INTERNATIONAL DATA TRANSFERS
As a global software provider, we may transfer your personal information to countries other than your own, including the United States, India, the Philippines, or other jurisdictions where we or our sub-processors operate.
We ensure that all international transfers are safeguarded using appropriate mechanisms, such as:
Standard Contractual Clauses (SCCs) approved by the European Commission.
Binding Corporate Rules.
Verification that the recipient country has been deemed “adequate” by data protection authorities.
DATA SECURITY
We have implemented robust technical and organizational security measures designed to protect your personal data. These include:
Encryption: Data is encrypted in transit (TLS) and at rest.
Access Controls: Strict role-based access controls (RBAC) and multi-factor authentication for all staff accessing the platform.
Auditing: Regular security audits, penetration testing, and compliance checks (e.g., SOC 2, PCI-DSS where applicable).
Staff Training: Mandatory data protection and confidentiality training for all employees.
YOUR RIGHTS (GDPR, CCPA, etc.)
Depending on your jurisdiction, you have specific rights regarding your personal data:
Right to Access
Right to Rectification
Right to Erasure (Right to be Forgotten)
Right to Restrict Processing
Right to Data Portability
Right to Object
Right to Non-Discrimination (CCPA)
Important Note for End-Users (Customers of our Clients): If you are an End-User seeking to exercise these rights regarding data that was processed using our software, you must direct your request to the company you originally contacted (our Customer) . As the software provider, we act only on the instructions of that Customer. If you contact us directly, we will forward your request to the relevant Customer to handle.
COOKIES AND TRACKING
Our website uses cookies to enhance user experience and analyze site traffic. You can set your browser to refuse all or some browser cookies. However, if you disable cookies, some parts of the Site may become inaccessible.
CHILDREN’S PRIVACY
Our software and services are not directed to individuals under the age of 16 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with a new “Last Updated” date.
DATA PROTECTION OFFICER (DPO) AND CONTACT US
If you have any questions about this Privacy Policy, or if you wish to exercise your rights, please contact our Data Protection Officer:
Maxin Solutions
Attn: Data Protection Officer
No 5 Alhaji Tokan Street, Alaka, Surulere, Lagos State
Email: info@maxinsolutions.com
Phone: +2349118764172
For Customers: To execute a Data Processing Agreement (DPA) , please contact our legal department at the address above.